1. Introduction

At IndianServerHosting, we are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains what personal information we collect, how we use, store, and protect it, and the rights you have regarding your data.

By using our services or website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal and technical information:

a) Personal & Contact Information

• Name
• Email address
• Phone number
• Billing address
• Company name (if applicable)

b) Account & Billing Information

• Username and account details
• Encrypted passwords (never stored in plain text)
• Account history and invoices
• Payment-related details (such as billing records and last four digits of payment method)

c) Technical Information

• IP address
• Browser type and device information
• Server logs for security, diagnostics, and troubleshooting

d) Usage Information

• Services subscribed to
• Uptime and performance logs (for SLA purposes)
• Support tickets and communication history

3. How We Collect Information

We collect information through the following means:

• When you register, place an order, or use our hosting services
• Automatically through system logs, cookies, and monitoring tools
• Through communication with our support team via tickets, email, or chat

4. Purpose of Data Collection

Your information is used for the following purposes:

• Providing, managing, and maintaining hosting services
• Account management, billing, and payment processing
• Monitoring uptime, performance, and service quality
• Security, fraud prevention, and abuse detection
• Customer support and service-related communications
• Compliance with legal and regulatory requirements

5. Data Sharing & Third Parties

• We do not sell, rent, or trade your personal data.
• We may share limited data with trusted third parties only when necessary to deliver our services (such as payment gateways, data centers, network providers, or domain registrars).
• Data may also be disclosed if required by law or legal process.
• All third-party partners are required to follow reasonable security and confidentiality standards.

6. Data Retention

• We retain your personal data for as long as your account remains active.
• After account termination, certain information (such as billing and invoice records) may be retained to meet legal, accounting, or regulatory requirements.
• You may request deletion of your personal data, subject to applicable laws and legitimate business obligations.

7. Data Security

IndianServerHosting implements appropriate technical and organizational security measures to protect your data against unauthorized access, loss, misuse, or alteration. These measures include:

• Secure servers and restricted access
• Encryption where applicable
• Regular monitoring and security updates

However, no method of transmission over the internet is 100% secure.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access the personal data we hold about you
• Request correction or updates to your data
• Request deletion of your data (subject to legal limitations)
• Object to or restrict certain types of data processing
• Request details about how your data is used or shared

To exercise your rights, please contact us at:
support@onliveserver.com

9. Cookies & Analytics

Our website may use cookies or similar technologies to:

• Improve website functionality and performance
• Analyze visitor behavior
• Manage user sessions

You can disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

10. Changes to This Privacy Policy

IndianServerHosting reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be posted on this page along with an updated “Last Updated” date. Continued use of our services after changes indicates acceptance of the revised policy.